DELIVERY

1 - Deliveries are made to the address indicated on the order form. You should specify all the information you feel is necessary: access codes, floor, the presence of security guards, etc. In case of error or imprecision in the wording of the buyer’s details, we accept no responsibility for non delivery of the order.

2 - In France (metropolitan), the consumer has the choice between a delivery COLISSIMO with signature in a relay near his residence or with the address of his choice by LA POSTE in parcels colissimo followed.

For countries in the zones 1, 2, 3 and 4, delivery will be provided by the Post Office to the address you have indicated.

For the countries that aren’t mentioned in the table, if the client asks, and after evaluation of the charges involved, we might add the country to the table. If you wish to choose another carrier, you should transmit your request by email or by telephone. In this case, our company cannot be held responsible for any litigation that may arise with the carrier. Deliveries are made to the address indicated on the order form.You should specify all the information you feel is necessary: access codes, floor, the presence of security guards, etc. In case of error or imprecision in the wording of the buyer’s details, we accept no responsibility for non delivery of the order. More informations.

3 - Delivery problems: If the original packaging has been damaged, torn or opened at the time of delivery, we advise you to note this under “reserves and reason(s)” and to verify the condition of the article(s), or to refuse delivery, noting that you have “refused delivery because the packaging has been opened or damaged” on the carrier’s delivery slip. You should notify our company of this within three days. You should give full details of the problem: (“parcel refused because it has been opened or damaged during transport”, for example)

- In case of non-delivery within the deadline promised by the carrier, you should inform us as soon as possible. We will open an inquiry with the service concerned and make every effort to ensure that the waiting time remains within reasonable limits.

4 - We are committed to delivering the goods ordered online within the promised deadline, expressed in working days, which will be clearly shown on the order summary and in the email confirming your order. Goods ordered online will be delivered in a maximum deadline of 7 working days after receipt of payment, in France (metropolitan). In the case of non delivery after 7 days, you can request that the sale be cancelled, except in cases of justified catastrophe or accident.

PAYMENT TERMS

1 - The price is payable at the time of command and should be paid in its totality.

2 - Any attempt at fraud, for whatever price and whatever origin will be subject to legal proceedings.

3 - You have the choice of payment methods:

- Bank Card (French CARTE BLEUE)

- Credit or debit card (VISA, MASTERCARD, AMERICAN EXPRESS)

Payments are secured through the CREDIT DU NORD Bank, which has a protection programme: 3D-Secure, with an authentication request when payments are effected, in order to limit the fraudulent use of a bank card on the Internet without the knowledge of the card’s legal holder.

- Paypal, through their secured website www.paypal.com, which uses the SSL (Secure Socket Layer) protocol.

-Manual Credit Card: you can contact us by telephone to communicate your credit card number, the expiry date and the security code. Payments will be debited within 48 hours. The credit card ticket will be stapled to the invoice in the parcel. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Your bank card’s details are destroyed once the payment has been debited.

- Bank transfer: At your request we will communicate our bank details. You should enter your order number in the description box on your bank transfer chit and let us know as soon as it has been made out.