This Web site www.azuree.fr (the "Site") is published and operated by SAS Azuree capital of 60 300 €, whose head office is located 133 chemin de St-Marc 06130 Plan de Grasse France, registered with commercial register of Grasse under number RCS B 312 179 880.
Legal Representant : Alain Chassigneux, President
N° of VTA : FR 93 312 179 880
Contact our customer relations department by :
- mail [email protected],
- phone +33 (0) 4 93 40 36 66
Monday - Thursday from 8:30 to 12 am and 12:30 to 17:00, Friday from 8:30 to 12:30
GENERAL TERMS AND CONDITIONS OF SALE
1.1 The present general terms and conditions of sale (hereafter “GTCS”) apply to every order placed by any person (hereafter “you”) with AZUREE SAS Company (hereafter “Azurée”) in their current version at the time of the order. The validation of your order means you acknowledge and accept the GTCS. All deliveries and services are exclusively managed by the current GTCS, unless otherwise agreed by express written consent.
1.2 The term “consumer” used in the GTCS denotes a physical person placing an order not within the ordinary course of business. The term “working day” used in the current GTCS denotes the days of the week, excluding Saturdays, Sundays and Bank Holidays.
1.3 AZUREE SAS Company reserves the right to be able to modify the GTCS at any moment and without advance notice.
2- CONSULTATIONS CONCERNING CONTRACTUAL MEASURES
2.1 You have the possibility to consult the current GTCS at any time on our website: www.azuree.fr. You can print out or record the document. Your order’s contractual conditions are to be found in the email confirming your order, which will automatically be sent to the email address you have supplied.
2.2 The information you have recorded when creating your account is protected by a password. You acknowledge and agree that you will not disclose this password to any third party. You can consult your account’s details at any time, look up your current or past orders, see the deliveries for current or past orders or modify the details concerning you.
3- STOCK AND AVAILIBILITY
3.1 The items presented on the website are available as long as stocks last.
Orders and deliveries are confirmed by the email we send you from our email address: [email protected]
3.2 All our goods have been photographed and described as faithfully as possible. Different Internet navigators and home- screens might slightly misrepresent the real colours of our goods.
4- HOW DO I BUY AN ITEM ONLINE?
4.1 If you wish to place an order through our online shop at: www.azuree.fr you should:
- Complete the identity slip on which you will find all the necessary details. You will be asked for a user name and a password.
- Choose the item(s) and the size(s) you require.
- Your order will be recorded once you have confirmed it.
- Fill out the agreed payment terms.
- When we receive your order, we will immediately send you a confirmation to the email address that you have given us.
4.2 When you choose an item(s) and add it/them to your order, you acknowledge and agree to the current price and description of each item.
4.3 We reserve the right to cancel or to refuse any order placed by a client who is engaged in litigation concerning any previous non-payment of any order placed on-line or by any other means, or who is suspected of any fraudulent action.
5.1 All prices are presented in Euros, excluding postage and packaging charges. These last are added and include TTC (VAT), duties and other taxes.
5.2 Deliveries in France (metropolitan) and within the European Union: applied tariff: TTC or Value Added Tax at a rate of 20%.
- Deliveries to the overseas departments and territories of France (DOM TOM): applied tariff: exclusive of tax (HT). VAT and other duties are payable by the receiver to the customs service covering the place of delivery.
- Deliveries outside the European Union applied tariff: Pre-tax; all taxes and duties are taken care of by AZUREE SAS. All items are billed based on the tariffs in effect when the order is received.
5.3 AZUREE SAS reserves the right to change their prices at any time, while respecting the tariff represented at the time a consumer’s order is validated.
6.1 Deliveries are made to the address indicated on the order form.
You should specify all the information you feel is necessary: access codes, floor, the presence of security guards, etc. In case of error or imprecision in the wording of the buyer’s details, we accept no responsibility for non delivery of the order.
6.2- In France (metropolitan), the consumer has the choice between a delivery COLISSIMO with signature in a relay near his residence or with the address of his choice by LA POSTE in parcels colissimo followed.
For countries in the zones 1, 2, 3 and 4, delivery will be provided by the Post Office to the address you have indicated.
For the countries that aren’t mentioned in the table, if the client asks, and after evaluation of the charges involved, we might add the country to the table. If you wish to choose another carrier, you should transmit your request by email or by telephone. In this case, our company cannot be held responsible for any litigation that may arise with the carrier. Deliveries are made to the address indicated on the order form.You should specify all the information you feel is necessary: access codes, floor, the presence of security guards, etc. In case of error or imprecision in the wording of the buyer’s details, we accept no responsibility for non delivery of the order. More informations.
6.3 Delivery problems: If the original packaging has been damaged, torn or opened at the time of delivery, we advise you to note this under “reserves and reason(s)” and to verify the condition of the article(s), or to refuse delivery, noting that you have “refused delivery because the packaging has been opened or damaged” on the carrier’s delivery slip. You should notify our company of this within three days. You should give full details of the problem: (“parcel refused because it has been opened or damaged during transport”, for example)
- In case of non-delivery within the deadline promised by the carrier, you should inform us as soon as possible. We will open an inquiry with the service concerned and make every effort to ensure that the waiting time remains within reasonable limits.
6.4 We are committed to delivering the goods ordered online within the promised deadline, expressed in working days, which will be clearly shown on the order summary and in the email confirming your order. Goods ordered online will be delivered in a maximum deadline of 7 working days after receipt of payment, in France (metropolitan). In the case of non delivery after 7 days, you can request that the sale be cancelled, except in cases of justified catastrophe or accident.
7- PAYMENT TERMS
7.1 The price is payable at the time of command and should be paid in its totality.
7.2 Any attempt at fraud, for whatever price and whatever origin will be subject to legal proceedings.
7.3 You have the choice of payment methods:
- Bank Card (French CARTE BLEUE)
- Credit or debit card (VISA, MASTERCARD, AMERICAN EXPRESS)
Payments are secured through the CREDIT DU NORD Bank, which has a protection programme: 3D-Secure, with an authentication request when payments are effected, in order to limit the fraudulent use of a bank card on the Internet without the knowledge of the card’s legal holder.
- Paypal, through their secured website www.paypal.com, which uses the SSL (Secure Socket Layer) protocol.
-Manual Credit Card: you can contact us by telephone to communicate your credit card number, the expiry date and the security code. Payments will be debited within 48 hours. The credit card ticket will be stapled to the invoice in the parcel. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Your bank card’s details are destroyed once the payment has been debited.
- Bank transfer: At your request we will communicate our bank details. You should enter your order number in the description box on your bank transfer chit and let us know as soon as it has been made out.
8- RETRACTION RIGHT
8.1 The client has a delay of fourteen clear days starting on the arrival and acceptance of the parcel, during which he may apply his retraction right and return the goods. All returned goods must be in their original condition and unused. Once Azurée receives the parcel, we will judge the perfect condition of the returned goods. No return will be accepted if the goods are visibly damaged or have been used by the buyer and that the use has rendered the goods unfit for sale. You have the right to open the packaging and try on the goods as long as this does not render them unsaleable. If the return is not accepted, the goods will be returned to the buyer at our cost and the client foregoes the right to claim any form of reimbursement. If the client applies his retraction right within the deadline and the goods are in perfect condition, AZUREE agrees to refund all monies disbursed, excluding the costs of return, which remain payable by the client. We precise that no retraction may be carried out in any shop but only by the procedure mentioned above.
9- HOW DO I RETURN MY ORDER?
9.1 The goods should be returned within a deadline of fourteen days to AZUREE 133 CHEMIN DE ST MARC 06130 PLAN DE GRASSE, the postmark attests to the date of posting. It is very important to note the order number, your email, name, address and telephone number with the returned item(s). You should also state whether you want the item(s) to be refunded or exchanged. In the case of exchange you should note the model/colour and size of the goods desired. The order will be returned via the method of transport of your choice. Keep the proof of deposit because in the event of the parcel being lost, no reimbursement will be made without the proof of deposit.
9.2 Integral reimbursement of an order (item(s) + cost of transport) could be exceptionally agreed under the following conditions:
- An error on our part when processing the order
- A delay of over 30 working days in processing the order.
10- LEGAL GUARANTEE AND CUSTOMER SERVICE
10.1 All items supplied by AZUREE benefit from the legal guarantee specified in Article 1641 of the Civil Code. In the case of non-conformity of a market product, it can be returned to the vendor, who will either exchange or refund it. All claims, exchange or refund requests must be the object of a preliminary demand.
10.2 Azurée repairs the items they have manufactured. Any repairs should be the object of a preliminary demand. On receipt of the item(s), Azurée will decide on the feasibility of the repairs based on the state of wear of the item(s).
11- TITLE RETENTION
11.1 The title of the goods remains vested in Azurée until full payment of the order is made by the client.
12.1 In the process of online sales, AZUREE SAS Company’s only obligation is to provide due care; it cannot be held responsible for any damage resulting in the use of the Internet network, such as loss of personal details, intrusion, virus, interruption of service or any other problem independent of our will.
13- INTELLECTUAL PROPERTY
13.1 All the elements of the site belonging to AZUREE Company are and remain the exclusive intellectual property of AZUREE SAS Company. No-one has the right to reproduce, exploit, repeat or use in any other way, even partially, elements of the site whether they relate to audio or visual software. Any simple or hypertext link is forbidden without the express written agreement of AZUREE Company. Any reproduction, whether total or partial, of AZUREE Company’s site: www.azuree.fr is strictly forbidden without preliminary agreement.
14- PROTECTION OF PERSONAL DATA
14.1 We register the details that you communicate when you place your order. Collecting and processing your personal data is necessary for the management or your order and for our trading relationship. They can be transmitted to the companies which contribute to that relationship, such as those in charge of services and orders, for their management, execution, processing and payment. This information and data is also kept for security means, in order to respect all legal and statutory obligations, thereby allowing us to improve and personalise the services we offer and the information (special offers on items, for example) which we send you.
15- ARCHIVING, PROOF
15.1 AZUREE Company archives all order forms and invoices on a reliable and durable support system, establishing a faithful copy in accordance with Article 1348 of the Civil Code. AZUREE Company’s computerised registers are to be considered by all parties as proof of communications, orders, payments and other transactions between the parties.
16- APPLICABLE LAW
16.1 The contractual relations between us and our consumer clientele are exclusively subject to French law.
17- TERMS AND CONDITIONS OF SALE TO PROFESSIONALS
17.1 The general terms and conditions of sale to professionals apply to all orders placed by anyone (hereafter “you”) with AZUREE SAS Company (hereafter “Azurée) with the aim of reselling the products.
Anyone wishing to access the professional work space on the site www.azuree.fr must first register giving all the details required. After acceptance of the demand as a professional, an access code will be given to you by Azurée allowing you to enter the professional work space.
Azurée reserves the right to refuse professional access.
17.2 Any order placed constitutes your acceptance of the price(s) and description of the item(s) you have placed in your basket.
17.3 Azurée reserves the right to refuse any order placed by a client with whom they are in litigation relating to the payment of a previous order or who exhibits any suspicion of fraud.
17.4 Items are priced in Euros, excluding delivery charges. These are indicated by default pre-tax (HT).
17.5 You recognise and accept that items may be subject to customs duty, postal services, tax authorities or any additional costs relative to the transport, importation and delivery of products to the country where they are delivered.
17.6 Payment will be made according to the conditions agreed upon between the client and Azurée Company.
18. FRIENDLY SETTLEMENT OF DISPUTES
Under Article L. 612-1 of the Consumer Code “All consumers have the right to have free recourse to a consumer mediator with a view to the amicable termination of the dispute between them and a professional. ". This includes contractual disputes relating to the execution of a sales contract or the supply of services between a consumer and a professional.
In case of difficulties, we invite you to contact our after-sales service beforehand. If your problem is not resolved, you can use the services of a mediator within one year of receipt of your request by the after-sales service, for the out-of-court settlement of the dispute. For this purpose, you can contact the following mediation services:
Either online at www.mediationconso-ame.com
Or by post to : AME CONSO, 11 Place Dauphine – 75001 PARIS